Data Transparency: Catalyst for Quality Healthcare
Collecting data can be source of multiple benefits for insurance companies administering workers’ compensation and auto no-fault claims. To be certain, insurance companies have a wealth of data at hand that can be leveraged into improved care and outcomes. However, the sheer amount of data can be daunting. It is important for companies to ensure data transparency within each claim in order to leverage the benefits of collecting data.
Ensure transparent data
By ensuring your company is collecting the appropriate data as well as analyzing it accordingly, you are assuring multiple benefits for all parties. Everyone from your adjusters and examiners to your claimants can benefit, and ultimately this benefits your company as a whole as well.
In the case of claimant benefits, data can assist you in building a better claimant experience. By sending claimant satisfaction surveys, your company can capture information about each claimant’s feelings toward your company during and after their claims. Over time, as you collect more surveys, you will be able to identify areas of opportunity as well as key areas where your company currently excels.
As you identify areas with lower satisfaction scores, you can proactively improve these pain points for your claimants. That might mean improving your communication lines with a customer care line, for instance. Or your company may find that your claimants are frustrated with having to pay out of their own pocket for physician prescribed services. Another common area of opportunity can center around the quality of care your claimants receive during their claims. Whatever it might be, it is critical that you address these issues and work to improve your processes in order to improve care for your claimants, which ultimately increases your claimant satisfaction scores.
Data transparency can also be found during integration of claims systems. As an example, Northwood is able to integrate with any claims payment system because Northwood prioritizes leveraging technology to benefit the insurance companies it partners with. This integration ability eliminates the potential for losing data as well as miscommunications about claimant data, which adds another layer of quality claimant care.
Ultimately, Northwood has built up a variety of processes and procedures over its 30 years of experience in the auto no-fault and work comp industries. As a highly qualified durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider, Northwood prioritizes data transparency within the claims it administers.
Northwood’s partners benefit from this in multiple ways. Northwood implements claimant satisfaction for insurance companies to help them proactively increase claimant satisfaction scores. This translates into higher retention rates for your company over time. Northwood’s claims payment integration capabilities facilitate transparency in data that saves time for your adjusters and examiners, helping your company to ultimately hold down the cost of claims.
Hold down claim costs
To learn more, please schedule a meeting with Rosanne Brugnoni at 586-755-3830 ext. 3771 to discuss data transparency, quality healthcare for claimants, and the many ways a partnership with Northwood will benefit your insurance company.