How Northwood Can Improve Member Engagement

Insurance companies administering automobile no-fault and workers’ compensation claims are tasked with a variety of competing priorities. It can be difficult for adjusters and examiners to keep up with the demands of the claims adjudication process. Plus, it is important that companies keep profitability as a top priority. These reasons, and many more, make it a wise move to partner with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider.

Improve profitability now

Northwood is a proven, highly qualified DMEPOS, pharmacy and ancillary service provider with over 30 years of experience in the industry. As such, Northwood brings a variety of benefits to the table for the insurance companies it partners with.

For example, Northwood’s pre-authorization process is implemented on each and every type of claim in both the work comp and auto no-fault categories. Pre-authorization ensures that all of your claimant’s physician prescribed services are directly related to his or her injuries. This is critical because it helps ensure your claimants are receiving the appropriate care, of course. It also means that your insurance company will eliminate payments for unnecessary or non-injury-related services. This naturally boosts profitability as it cuts out excess payments.

In addition, pre-authorization also means added convenience for your claimants. Northwood has developed a network of highly qualified providers across the United States. Combining trusted providers with pre-authorization processes means that your claimants will no longer need to pay out of their own pocket for physician prescribed services.

This represents enhanced convenience for claimants first and foremost. However, pre-authorization also removes significant administrative burdens from your adjusters and examiners. Their time will be freed up to work on other portions of the claim and to assist other claimants as needed. In addition, they save time because pre-authorization eliminates reimbursement paperwork. Adjusters and examiners will no longer need to find receipts or help claimants fill out reimbursement forms.

Northwood’s innovative processes and procedures, such as pre-authorization, bring a wide variety of benefits for insurance companies and their claimants. Claimants are more satisfied with their claims experience, and therefore your company, overall. That drives up claimant satisfaction scores which eventually is reflected in your increased retention rates. Eliminating paperwork and reducing administrative burdens for your claims staff also contributes to an improved bottom line over time.

Improve your bottom line

To learn more about how Northwood can bring these and more benefits to your insurance company as well as your claimants and your claims staff, please schedule a call with Rosanne Brugnoni at 586-755-3830 ext. 3771.

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