Preparing Teams for Year-End Demand
Administering automobile no-fault and workers’ compensation claims inherently comes with a multitude of challenges and even competing priorities at times. Claims must be administered throughout the entire calendar year, but there are times when the frequency of claims may increase. Year-end may often be a time for increased claims, whether auto no-fault or work comp claims. Ensuring that your team members are prepared for increased demand at any given time is key to achieving efficiency within the administration of all work comp and auto no-fault claims.
Enhance claims efficiency
The most effective way to ensure your claims team members are prepared to serve claimants regardless of the time of year is to partner directly with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service management company such as Northwood. With more than 30 years of experience in the work comp and auto no-fault insurance industries, Northwood brings a wealth of knowledge to the partnership.
Entering into a partnership with Northwood brings a variety of benefits for your insurance company as well as your examiners and adjusters. One such benefit involves Northwood’s use of pre-authorization on every work comp and auto no-fault claim.
The pre-authorization process means that Northwood’s experienced team members verify every physician prescribed service before approving it for the claimant. This ensures that all physician prescribed services are directly related to your claimants’ injuries, which prevents your company from paying medical provider invoices that contain any non-injury related services. In turn, this holds down the cost of claims for your company as a whole.
Pre-authorization also adds an added layer of safety, as Northwood’s team members review each prescription to be sure that it is appropriate and safe for each individual claimant. This helps improve claimant outcomes as it assists in reducing potential adverse effects of prescription medications on claimants. This naturally is a significant benefit for claimants as it ensures their wellbeing.
In addition, Northwood has built up an extensive network of medical providers. Implementing pre-authorization for every claim means that your claimants do not have to pay out of pocket for physician prescribed services when they visit a provider within Northwood’s network. Claimants experience enhanced convenience and reduced frustration, since the combination of pre-authorization and a network of quality providers eliminates the need for receipt tracking and the submission of reimbursement paperwork.
Furthermore, pre-authorization benefits your adjusters and examiners by improving their efficiency. Eliminating reimbursement paperwork allows your claims team members to focus more of their time on administering claims or communicating with claimants.
Improve claims efficiency
As a trusted provider, Northwood is ready to assist your insurance company’s team members with administering automobile no-fault and workers’ compensation claims. Please call Rosanne Brugnoni at 586-755-3830 ext. 3771 to explore the additional benefits of a partnership with Northwood.