The Problems We Solve

Northwood brings 30 years of experience in answering to the needs of auto no-fault clients and applies existing network techniques to other service lines that effectively manage the care of an injured claimant.  Our focus has been centered on becoming our clients’ unique advantage, while extending our expertise and knowledge in the evolving Michigan insurance industry to support providers and claimants with innovative solutions that provide better outcomes.

Our value is evident in the many solutions we provide our clients:

• Improved Customer Satisfaction through our extensive national network and not out of pocket expenses for claimants.
• Improved Adjuster Satisfaction and Productivity with single point of contact for home health care products and services.
• Control Cost Per Claim by adopting individualized pharmacy ID cards, implementing generic pricing and a 100% review of DAW1 prescribed medications.
• Decrease Claim Cycle Time with Northwood’s blended approach for claims administration by using technology to collect data and improve efficiencies while become the human connection with the claimant resulting in decreased claim cycle time and an increased claimant satisfaction score.
• Access to National Provider Network of over 60,000 locations, providing claimants with easy access to a provider when needed, regardless of where they are traveling.