The Business Impact of Strong Customer Advocacy
Over time, the workers’ compensation and automobile no-fault industries have shifted in a variety of ways. One shift centers on the service provided to claimants. Insurance companies must do more than the minimum requirement of indemnification in order to ensure claimants have the smoothest claim experience possible.
Improve the claimant experience
Providing claimant advocacy is often blended into the adjudication of work comp and auto no-fault claims and involves keeping injured claimants front and center throughout the recovery and claims processes. Keeping a strong focus on ensuring your claimants experience excellent care and service directly benefits your claimants. However, it also carries multiple benefits for your insurance company such as holding down costs, improving retention, and enhancing efficiency.
To realize those benefits and more, your company may want to consider partnering with a durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider such as Northwood. With over three decades of experience adjudicating work comp and auto no-fault claims, Northwood partners with insurance companies to enhance claimant care and improve overall efficiency.
For example, Northwood implements pre-authorization processes for the work comp and auto no-fault claims it administers. This ensures that every physician prescribed service is directly related to your claimants’ injuries, and it also ensures that the prescribed services are appropriate for each claimant’s situation.
Paired with Northwood’s vast network of medical providers, pre-authorization comes with multiple benefits. When your claimants visit a provider within the network, their pre-authorized physician prescribed service will be obtained at no cost to your claimant. This enhances their overall claim experience by eliminating common frustration points like out-of-pocket expenses as well as the associated reimbursement paperwork.
In addition, your claimants receive high quality care through the medical providers in Northwood’s expansive provider network. Each provider must undergo a thorough review before being allowed to become a network member, with Northwood reevaluating each provider at least once every three years to ensure they continue to provide the best care for your claimants.
Your company will also benefit from Northwood’s pre-authorization process and its network. By eliminating reimbursement paperwork, your adjusters and examiners will experience a decrease in administrative burdens. This can help hold down claim costs overall. In addition, it can enhance the efficiency of claims adjudication, providing a faster, smoother experience for many of your claimants.
Eliminate reimbursement paperwork
Providing an enhanced claimant experience through quality care and improved processes is a smart move for auto no-fault and work comp insurance companies. Not only will your claimants experience benefits, but your claims team members will also be more efficient. Ultimately, a partnership with Northwood will increase claimant satisfaction while improving the bottom line for your company. Please call Rosanne Brugnoni at 586-755-3830 ext. 3771 to discuss partnering with Northwood.