Transforming Claims Processing: Northwood’s Secret
Administering claims within the automobile no-fault and workers’ compensation insurance industries is often a complex process. From claimant injuries to reports to double checking provider invoices, adjusters and examiners must balance multiple needs within every one of their claims. Often, this can lead to overwhelm and the experience of claimants can slip to the bottom of your team members’ priority list. Partnering with a durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider to transform your claims processes can bring about a wealth of benefits for your insurance company as well as your claimants.
Transform claims processing
Northwood is a trusted DMEPOS, pharmacy and ancillary service provider with over 30 years of experience administering both auto no-fault and workers’ comp claims for insurance companies such as yours. Over the past three decades, Northwood has developed proven processes and procedures that transform the claims administration process.
For example, Northwood prioritizes excellent claimant care. Northwood’s customer care line is one impactful facet of the focus on excellence. The care line is staffed with friendly, knowledgeable team members who are experts in work comp and auto no-fault claims. This means your claimants have immediate access to a compassionate individual who will answer questions they may have about their claim.
In addition, your adjusters and examiners can also call into the care line for questions or assistance on their claims. This will free up their time to allow them to focus on other aspects of the claims adjudication process, increasing efficiency of claims processing as a whole.
Beyond improving your claimants’ experience, Northwood also prioritizes the use of technology to enhance the way claims are adjudicated. An outstanding example in this focus area is Northwood’s ability to integrate with any claims payment system. This integration capability translates into a more efficient way to send and receive claimant data, resulting in a more streamlined claims experience for your claims team members as well as your claimants.
Yet another method Northwood employs to transform the claims process is its expansive network of medical providers. Providers in the network undergo thorough credentialing and re-credentialing, ensuring your claimants receive the highest levels of quality care. Providers also agree to contracted rates on physician prescribed services, which helps with cost control for insurance companies. Over time, this can improve your bottom line.
Accessing a provider within the network also eliminates out-of-pocket payments for your claimants because Northwood implements pre-authorization on all claims. Claimant frustration points are then greatly reduced, which drives claimant satisfaction scores upwards. In time, your retention rates will rise as a result of this as well as the numerous other processes Northwood implements.
Increase your retention rates
Please contact Rosanne Brugnoni at at 586-755-3830 ext. 3771 to learn more about the methods Northwood utilizes to transform the claims process for your company, your claims team members, and your claimants.