When Personalized Support Becomes a Competitive Advantage
Insurance companies administering automobile no-fault and workers’ compensation claims face many complexities on a day-to-day basis. From catastrophic injuries sustained by claimants in a work or auto accident to reviewing provider invoices for accuracy, adjusters and examiners must often balance multiple priorities at one time. At the same time, it is also critical that your claims team members keep personalized support top of mind when administering claims.
Discover the importance of personalized support
Ensuring that each claimant has the best experience possible is key to improving the bottom line for your company. In fact, personalized support can often become a competitive advantage since many insurance companies can struggle to prioritize offering an enhanced claimant experience.
Northwood is an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service management company that partners with insurance companies to administer auto no-fault and work comp claims. With more than 30 years of experience in the field, Northwood understands the importance of and prioritizes offering an improved claimant experience.
Improving the claims adjudication process as a whole first and foremost benefits your claimants. One clear example of this is Northwood’s customer care line that is accessible to each claimant. The care line is staffed with experts in auto no-fault and work comp claims, yet these experts also genuinely offer care and compassion to claimants who have been injured. Northwood provides the care line so claimants have convenient access to resources whenever they have questions or concerns about their claim.
However, the care line is also made accessible to your examiners and adjusters and serves as another resource for them. This frees up time for your claims team members, which in turn allows them to focus on more efficiently adjudicating their claims. It also frees up time for them to proactively communicate with claimants, which further enhances the claimant experience.
Beyond the care line, Northwood has also built an extensive network of credentialed medical providers that spans the entire United States. Claimants do not have to pay out-of-pocket for physician prescribed services when they choose a provider within this network because Northwood implements pre-authorization on every claim. Pre-authorization increases the convenience factor for claimants by eliminating the need for them to pay for each service. Yet it also eliminates receipt tracking and the submission of reimbursement paperwork, which further reduces common frustration points.
Furthermore, your adjusters and examiners will not need to keep track of receipts or reimbursement forms. This saves your claims team members time and hassle, which frees up more of their time to focus on the claimant and being as efficient as possible. Over time, claimant satisfaction scores and retention rates will improve while claims adjudication becomes more streamlined and more efficient.
Streamline claims adjudication
Northwood’s focus on personalized, enhanced claimant service will benefit your claimants, your claims team members, and your insurance company in a variety of ways. Please call Rosanne Brugnoni at 586-755-3830 ext. 3771 to discuss what other benefits you may expect from partnering with Northwood.