Why Work with Northwood
Partnering with a third-party administrator, or TPA, on automobile no-fault and workers’ compensation insurance brings a variety of benefits to insurance companies, their claims team members and their claimants. Northwood is a TPA with three decades of experience in the insurance industry which translates to a variety of benefits to the insurance companies it partners with.
Partner with Northwood
One significant benefit that Northwood brings to the table is its proven processes and procedures. Over the past 30 years, Northwood has createda variety of specific processes that are implemented within each claim, whether auto no-fault or workers’ compensation.
Northwood’ pre-authorization process is an excellent illustration of a process that can help insurance companies significantly. On every claim, all physician prescribed services are first evaluated to be sure they are injury related and specific to the claim. Once approved, claimants are able to receive the physician prescribed service at one of Northwood’s network providers.
Because the service is pre-authorized, the claimant is able to obtain it without having to pay out of their own pocket. This is incredibly convenient for claimants, as it eliminates the need for receipts and navigating the often-overwhelming process of requesting reimbursement from the insurance company.
Behind the scenes, your company’s claims team members save significant time when it comes to administrative tasks. Eliminating reimbursement paperwork means team members are able to shift their focus to the many other priorities within their assigned claims.
Furthermore, Northwood’s provider network means that your claimants will always receive high quality care. Each provider in the network is carefully selected and reviewed before being accepted. Each year, Northwood reviews all of its providers to be sure the standard of care remains high. In addition, these providers offer discounted rates which helps hold down the cost of claims for your company.
Though the pre-authorization process alone provides a smoother claims process for your claimants, Northwood takes claimant satisfaction even further. For example, Northwood offers a customer care line which is available to your claimants for questions or concerns. This can be immensely helpful to claimants, as they are able to reach a knowledgeable person who can assist them with their claims needs. It also saves your adjusters and examiners time since Northwood’s team is on hand to handle claims-related questions.
When administering claims, it is critical to balance multiple priorities. Partnering with Northwood will free up time for your adjusters and examiners while also taking excellent care of your claimants, who will be much more likely to be satisfied with their claim experience. This in turn means they are more likely to stay with your insurance company when it comes time to renew, boosting your retention rates over time.
Boost your retention rates
CallRosanne Brugnoni at 586-755-3830 ext. 3771to learn more about why working with Northwood will benefit your insurance company.