Managing the many priorities that come with administering automobile no-fault and workers’ compensation claims can be challenging, even for experienced insurance companies. Indemnifying claimants must come first, but priorities also include holding down costs, ensuring efficient claims adjudication, and more.
Partnering with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider is the key to ensuring your insurance company effectively balances all of these priorities. A proven, highly qualified DMEPOS, pharmacy and ancillary service provider with over 30 years of experience, Northwood has proven processes and procedures that provide a multitude of benefits to the insurance companies they partner with.
For instance, Northwood works to improve claims efficiency for each of its partner companies. Northwood does this, in part, by granting insurance companies and their claimants access to their qualified, experienced, and caring team members. The team members assist claimants with questions or concerns, therefore freeing up a significant amount of time for your adjusters and examiners while simultaneously providing excellent service to delight your claimants.
Furthermore, Northwood has built up an expansive network of medical providers across the United States. Each provider is thoroughly reviewed before being allowed to participate in the network. Northwood evaluates providers for quality of care, among many other factors, ensuring that your claimants are taken care of. This ultimately helps drive up claimant satisfaction scores as well as retention rates. These providers also provide physician prescribed services at a discounted rate, further holding down the cost of claims.
When your claimants fulfill their physician prescribed services at a provider in the network, they will not have to pay anything out of their own pocket. That’s because Northwood implements pre-authorization for all the claims it administers. This adds convenience for claimants, of course. Yet it also ensures that all physician prescribed services are injury related and appropriate to each claimant.
Pre-authorization and no out-of-pocket payments also mean that your examiners and adjusters no longer need to complete reimbursement paperwork. This saves them tremendous amounts of time, and it also removes several frustration points for your claimants. They no longer need to keep track of receipts or mail them in to request reimbursement for their prescriptions, saving them time and hassle.
Working with Northwood means that your claimants are satisfied and that they are receiving high quality care. They have a better overall experience, leading to higher claimant satisfaction scores and, over time, higher retention rates for your company.