Another new year is on the horizon, which represents an excellent time to stop and reflect on your company’s challenges and successes over the past 12 months. As an insurance company administering workers’ compensation or automobile no-fault claims, finding time to review the previous year’s performance can certainly be challenging. However, setting aside this time for review can help set your company up for success as you move toward the new year.
As your team takes stock of your wins and opportunities and looks ahead to another year, you will want to consider how best to maximize efficiency, serve claimants, and hold down your claim costs. The most efficient way to address those challenges is to partner with Northwood, an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider.
After more than 30 years of partnering with insurance companies administering auto no-fault and work comp claims, Northwood has fine-tuned its processes and procedures to effectively address the challenges faced by companies such as yours. The increased efficiency realized by a partnership with Northwood is one way to hold down overall claim costs.
For instance, Northwood prioritizes systems that allow your examiners and adjusters to be as efficient as possible while also serving your claimants and delivering an excellent claimant experience. By removing administrative burdens from your examiners and adjusters, they will then have additional time to proactively communicate with your claimants. This leads to claimants who are more satisfied with their claims experience as well as with your company. Over time, that increased satisfaction results in higher retention rates and an impact on the bottom line.
Northwood also embraces technology to the benefit of insurance companies as well as their claimants. One example of this is Northwood’s ability to integrate with any claims payment system. This streamlines data sharing, further enhancing the efficiency of your claims team members. It also reduces administrative delays within auto no-fault and work comp claims, which then reduces common frustration points for your claimants and drives up their claimant satisfaction scores.
Beyond creating an excellent claimant experience and leveraging technology, Northwood provides its partners with access to its customer care line. The care line is staffed with local, knowledgeable experts who also offer genuine compassion to your claimants. In addition, your examiners and adjusters also have access to Northwood’s care line should they have questions or need resources on the claims they are adjudicating.
As a trusted DMEPOS, pharmacy and ancillary service provider, Northwood offers a variety of ways to address your company’s challenges and proactively improve your profits. For additional information on partnering with Northwood, please schedule a meeting with Rosanne Brugnoni at 586-755-3830 ext. 3771.
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