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  • THE CLAIMANT JOURNEY WITH NORTHWOOD

    THE CLAIMANT JOURNEY WITH NORTHWOOD

    The insurance industry is full of complexities, especially when it comes to the administration of automobile no-fault and workers’ compensation claims. As a claimant, navigating through a claim can be incredibly challenging due to the fact that the average claimant is not immersed in the industry and has more than likely just experienced a somewhat traumatic event

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  • From Data to Solutions

    From Data to Solutions

    With the technology available in today’s world, insurance companies have multiple opportunities to measure important statistics within the claims administration process. The sheer amount of data available to be measured can be overwhelming and it is important to ensure that your insurance company is collecting and utilizing all of this data to come up with

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  • How Northwood Helps Revamp the Prescribing Process

    How Northwood Helps Revamp the Prescribing Process

    Many claims administered by your insurance company typically contain one or more physician-prescribed services. As you know, claims can be rather involved and complex in general and the addition of multiple prescribed services only adds to this complexity. While adjusters may be used to working with the prescribing process, your claimants typically are not. Following

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  • WHY QUALITY OF CLAIMS SERVICES MATTERS

    WHY QUALITY OF CLAIMS SERVICES MATTERS

    For an adjuster or examiner, the process of administering a claim and dealing with several providers for a single claimant is typically quite common and routine. However, the claims process from a claimant’s perspective can be rather complicated and, more often than not, a major source of frustration for claimants. This is doubly true when

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  • Top 5 Questions that Can Help Indicate Claimant Satisfaction

    Top 5 Questions that Can Help Indicate Claimant Satisfaction

    Administering automobile no-fault claims involves many facets, not the least of which centers on ensuring an excellent claimant experience. Claimant satisfaction is correlated with policy renewals. If a claimant is not satisfied with his or her claim, they are much less likely to renew their policies when their renewal date arrives. The J.D. Power 2016

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