For many of your claimants, the act of experiencing and filing a claim is something completely out of the ordinary for them. While as an adjuster/examiner you are accustomed to industry language surrounding the administration of automobile no-fault or workers compensation claims, your claimants are not. When someone is injured due to an auto/work accident
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Handling claims involves a multitude of complexities. The way that claims are handled means the difference between a satisfied claimant and an unsatisfied claimant. This difference significantly impacts the decision your claimant makes when it comes time to renew their insurance policies with your company. Northwood recognizes the importance of administering claims the right way
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With the beginning of a new year comes the opportunity to review and analyze your insurance company’s claims administration process. During this review it is important to focus not only on reducing costs or improving the bottom line for the company, but it is also extremely important to take a look at improving the experience
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The medical community is becoming increasingly aware of the potential hazards and dangers of opioid misuse and abuse. In prior years opioids have been rather freely dispensed to help combat pain but society as a whole is beginning to see the need to shift away from this model. Overdoses and opioid addictions seemingly have skyrocketed
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Ensuring that claimants have a good experience is vital to any insurance company’s success. The fact that a claim has been filed means that something out of the ordinary has occurred for your claimant or that they have experienced a disruptive event in their lives. A claim can be an intense and intimidating thing for
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