There are multiple ways your insurance company can go about serving your claimants. From the start of a claim to the closing of a claimant file, every person involved in administering claims has an impact on how satisfied your claimants will be. Adjusters and examiners work directly with claimants, but administrative personnel can also have
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Insurance companies balance a myriad of tasks of vital importance. Chief among them when it comes to claims administration is to ensure claimants are properly indemnified. Another highly important priority is profitability which can impact all areas of your insurance company along with your claimants. As an industry-leading third-party administrator (TPA) of automobile no-fault
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For many of your claimants, the act of experiencing and filing a claim is something completely out of the ordinary for them. While as an adjuster/examiner you are accustomed to industry language surrounding the administration of automobile no-fault or workers compensation claims, your claimants are not. When someone is injured due to an auto/work accident
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Handling claims involves a multitude of complexities. The way that claims are handled means the difference between a satisfied claimant and an unsatisfied claimant. This difference significantly impacts the decision your claimant makes when it comes time to renew their insurance policies with your company. Northwood recognizes the importance of administering claims the right way
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With the beginning of a new year comes the opportunity to review and analyze your insurance company’s claims administration process. During this review it is important to focus not only on reducing costs or improving the bottom line for the company, but it is also extremely important to take a look at improving the experience
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