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  • How Northwood Helps Improve the Bottom Line and the Claimant Experience

    How Northwood Helps Improve the Bottom Line and the Claimant Experience

    With the beginning of a new year comes the opportunity to review and analyze your insurance company’s claims administration process. During this review it is important to focus not only on reducing costs or improving the bottom line for the company, but it is also extremely important to take a look at improving the experience

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  • HOW NORTHWOOD HELPS CURB OPIOID ABUSE

    HOW NORTHWOOD HELPS CURB OPIOID ABUSE

    The medical community is becoming increasingly aware of the potential hazards and dangers of opioid misuse and abuse. In prior years opioids have been rather freely dispensed to help combat pain but society as a whole is beginning to see the need to shift away from this model. Overdoses and opioid addictions seemingly have skyrocketed

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  • How the Coordination of Care & Benefits Improves the Claimant Experience

    How the Coordination of Care & Benefits Improves the Claimant Experience

    Ensuring that claimants have a good experience is vital to any insurance company’s success. The fact that a claim has been filed means that something out of the ordinary has occurred for your claimant or that they have experienced a disruptive event in their lives. A claim can be an intense and intimidating thing for

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  • HOW CAN PRE-AUTHORIZATION AFFECT YOUR CLAIMANTS?

    HOW CAN PRE-AUTHORIZATION AFFECT YOUR CLAIMANTS?

    If you were to ask the average claimant whether he or she knows and understands the pre-authorization process, they would likely say no. But within nearly every automobile no-fault and workers’ compensation claim administered by your insurance company, pre-authorization should be a process that is implemented. Not only can doing so save your insurance company significant money

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  • Improving Claimant Experience with Prior Authorization

    Improving Claimant Experience with Prior Authorization

    There are multitudes of methods that can help you improve the experience your claimants have with your insurance company. From ensuring courteous interactions with your claims personnel to having streamlined systems in place to facilitate the timely administration of claims, it is imperative for your company to focus on improving your claimants’ experience. The implementation

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