As an insurance company administering automobile no-fault and workers’ compensation claims, your team members are familiar with the fluctuating nature of claim frequency. At times, a higher number of claims may be filed than other times. It is important for insurance companies to be as efficient as possible when it comes to administering claims so that the claimant experience is not negatively impacted when peak periods occur.
One proactive approach to prioritizing the claimant experience is a partnership with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service management company. This partnership should benefit your company as well as your claimants in multiple ways.
As you consider partnering with a DMEPOS, pharmacy and ancillary service management company, it is important to prioritize a management company that offers a customer care line. This feature often includes multiple benefits for multiple parties.
First, your claimants will benefit directly from a care line that is staffed with knowledgeable, local experts in auto no-fault and work comp claims. It is not uncommon for a claimant to have several questions about their claim, especially if they have never filed a claim before. However, claimant questions can often take up much time for your adjusters and examiners, which may lead to less efficiency.
Providing your claimants with access to a care line means ensuring that they are able to reach a caring individual who will help them with their questions and address any concerns. This adds convenience for your claimants, which will also increase their satisfaction levels with your company. Over time, this can also lead to an increase in your company’s retention rates.
Because the care line addresses most claimant questions or concerns, your adjusters and examiners will gain additional time that they can then spend on administering other claims. This drives up their efficiency and streamlines the claims adjudication process, which can in turn help hold down the cost of claims. This also adds to the claimant experience as a whole, since faster claims adjudication is more convenient for your claimants.
There are many ways a management company could provide benefits for your company as well as your claimants. Northwood is a trusted DMEPOS, pharmacy and ancillary management company with over 30 years of experience administering both auto no-fault and work comp claims. In addition to the customer care line, Northwood has developed many other processes and procedures specifically designed to ensure an excellent claimant experience, even during peak periods.
Please call Rosanne Brugnoni at 586-755-3830 ext. 3771 to explore the many benefits of working with Northwood on all of your insurance company’s auto no-fault and work comp claims.
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