Your insurance company’s adjusters and examiners balance multiple types of tasks within each claim, and they work within several claims simultaneously. Partnering with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider can streamline the entire claims process for your adjusters and examiners. However, working with the right partner should also bring multiple benefits to your claimants.
Northwood is a proven, highly qualified DMEPOS, pharmacy and ancillary service provider with over 30 years of experience administering automobile no-fault and workers’ compensation claims. Because of this experience, Northwood has refined its processes and procedures to maximize multiple benefits for both insurance companies and their claimants. In fact, Northwood’s goal is to improve the claimant experience and claimant engagement.
One way Northwood provides a superior experience for claimants is through their credentialed network of medical providers. This network includes providers throughout the entire United States, offering easy and convenient access to care for your claimants wherever they are located.
Before being allowed into the network, each provider undergoes a thorough review by Northwood’s highly experienced team members. Each provider must provide high quality care, and they must agree to offer discounted rates to Northwood’s partners and their claimants. After being accepted into the network, providers are then reviewed on an annual basis to ensure they meet or exceed Northwood’s high standards for quality care.
Claimants appreciate this network as more than just a way to get quality health care for their injuries from their claim. When claimants obtain physician prescribed services through Northwood’s network, they never need to pay money out of their own pocket. That eliminates the need to send receipts into an adjuster or examiner, plus it eliminates tedious reimbursement paperwork.
These convenient benefits are thanks to Northwood’s pre-authorization process, which ensures that every physician prescribed service is directly related to a claimant’s injuries. Combined with its network of medical providers, these two benefits help improve claimant satisfaction, which will in turn boost retention as well as renewal rates for your insurance company.
In addition to delighting claimants, Northwood’s network and pre-authorization process reduce administrative tasks for your adjusters and examiners. This can in turn free up some of their time to reach out to your claimants and add a personal touch, further improving the overall claims experience for your claimants.
Northwood has many other ways to improve claimant engagement and satisfaction as your company’s DMEPOS, pharmacy and ancillary service provider. Northwood’s expert team members will provide a customized look at how it can assist your insurance company in increasing claimant satisfaction. Please call to schedule a meeting with Rosanne Brugnoni at 586-755-3830 ext. 3771 to learn more.
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