Collecting and analyzing data is simply part of administering automobile no-fault and workers’ compensation claims, and insurance companies adjudicating these types of claims have a wealth of data available at any given time. However, it can be daunting for insurers to navigate the many data collection options along with choosing which data to track in order to see results, whether it comes to claimant satisfaction scores or generally improving the company’s bottom line.
It can be of significant help to partner with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider. Specifically, this partnership should provide transparent reporting to help your insurance company measure the right data to bring about improvements.
Northwood is a proven, highly qualified DMEPOS, pharmacy and ancillary service provider with over 30 years of experience administering auto no-fault and work comp claims. During its more than three decades of experience, Northwood has developed a number of beneficial ways to track data and provide transparent reports that are actually helpful for insurance companies.
One example is Northwood’s use of claimant satisfaction surveys. Once implemented, these surveys provide a wealth of data that your company can then use to highlight areas of opportunity. Companies that consistently score low on claimant satisfaction surveys often tend to see a correlation in their retention rates, which tends to have a negative impact on the bottom line. Partnering with Northwood to measure claimant satisfaction allows you to highlight and maintain any areas you are excelling in. When areas of opportunity to improve are identified, Northwood will partner with you to implement those improvements.
In addition, Northwood has proven processes and procedures to improve claimant satisfaction. As an example, Northwood implements pre-authorization on all physician prescribed services and provides insurers access to its network of medical providers. This removes multiple claimant frustration points since it eliminates reimbursement paperwork as well as out-of-pocket payments for claimants when they choose a provider within the network. These conveniences add up to higher claimant satisfaction scores.
Furthermore, Northwood is able to integrate with any claims system to seamlessly send and receive data from your company. This ensures transparency while also facilitating a quicker, easier way to share claimant information in order to improve claims efficiency.
As an experienced DMEPOS, pharmacy and ancillary service provider with over thirty years of experience in the insurance industry, Northwood is prepared to partner with your company to enhance data collection and reporting which can provide a multitude of benefits for your insurance company as well as your claimants. Please schedule a call with Rosanne Brugnoni at 586-755-3830 ext. 3771 to review how partnering with Northwood to transparently collect and measure data will benefit your company.
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