Providing exceptional service while administering automobile no-fault and workers’ compensation claims can be challenging. Some insurance companies may view attempts to enhance the claimant experience as an additional cost without clear benefits. However, shifting your company’s focus from treating claims as a cost center to viewing claims as a relationship center, where quality of service impacts your company’s long-term profitability and retention, is an important change to make.
Making this shift in perspective can often be much more practical when partnering with a durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider. Providers with extensive experience administering auto no-fault and work comp claims can ensure that your claimants receive exceptional service while also ensuring long-term benefits for your insurance company.
You will want to choose a provider with a proven focus on providing excellent claimant experiences. This can be achieved in a variety of ways. For instance, a provider may offer a customer care line that is staffed with local, knowledgeable experts who will answer questions and address claimant concerns as quickly as possible. This allows your claimants to feel cared for while simultaneously enhancing your adjusters’ and examiners’ efficiency. By removing the responsibility for responding to simple questions from their everyday task list, your adjusters and examiners will have more time to devote to other aspects of their claims.
Beyond that enhanced efficiency, ensuring that your claimants can speak directly with a caring person can help build trust between your claimant and your insurance company. In time, that trust can contribute to higher levels of claimant satisfaction, which can then help increase your company’s retention rates.
A trustworthy DMEPOS, pharmacy and ancillary service provider should ideally have extensive experience in administering auto no-fault and work comp claims. Adjudicating these types of claims requires specialized knowledge that enhances accuracy and holds down costs for insurance companies.
For instance, an experienced provider will review medical provider invoices to ensure that Healthcare Common Procedure Coding System (HCPCS) codes are used appropriately, which holds down unnecessary costs for your company. Furthermore, a provider with such specialized knowledge can then act as a resource for your adjusters and examiners should they have questions or require additional resources on their auto no-fault or work comp claims.
As a DMEPOS, pharmacy and ancillary service provider, Northwood has gained over 30 years of experience administering auto no-fault and work comp claims. Northwood partners with insurance companies to adjudicate claims while keeping claimant satisfaction and your company’s long-term growth and profitability goals as top priorities. To learn more about the benefits of partnering with Northwood, please call Rosanne Brugnoni at 586-755-3830 ext. 3771.
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