Insurance companies administering automobile no-fault and workers’ compensation claims likely understand that it is important to provide customer service to claimants. However, there are several facets of the claimant experience that can have a significant impact on your company in many different areas. Northwood is an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider (“home health care”) that provides quality service to its insurance companies and their claimants, which results in a number of benefits for both parties.
Northwood’s insurance company partners depend on it to provide high quality care for their claimants. In part, Northwood does this by granting insurance companies and their claimants access to its extensive network of home health care providers. This network, built over more than three decades, spans the entire United States, making it highly convenient for claimants to access a provider of their choice within the network.
The home health care providers are thoroughly evaluated by Northwood before being accepted into the network. Providers are then re-credentialed to be sure they meet Northwood’s high standards for quality claimant care.
Northwood’s team members also evaluate every service for each claimant before approving it. The services are reviewed to be sure they are injury-related and appropriate for individual claimants. This ensures that claimants receive medication or services that are directly related to their claim, but it also means claimants are receiving quality care that is personalized to what they need in order to recover from their injuries.
Insurance companies that work with Northwood also gain access to the customer care line. Claimants can call into this line with questions or concerns at any time throughout their claim journey. Adjusters and examiners can call the line as well if they have questions or need assistance.
These are just a few of the ways that Northwood offers high quality service and care for its insurance company partners and their claimants. These processes and procedures have been carefully created over three decades with quality claimant care in mind. Claimants who are satisfied with their claim are more likely to be satisfied with their insurance company, which will ultimately translate into higher claimant satisfaction scores and increased renewal rates for your company.
Providing quality service and quality care for your claimants is critical for a number of reasons. First of all, it’s imperative that you indemnify your claimants and help them get access to physician prescribed services that will help them recover. Yet quality service also benefits your company. If you would like to explore the multiple benefits of partnering with Northwood to offer quality service for your claimants, please call Rosanne Brugnoni at 586-755-3830 ext. 3771.
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