Balancing the various priorities within each automobile no-fault and workers’ compensation claim can be challenging. As an insurance company, you are obligated to indemnify each claimant to the best of your ability. Yet your company also has an opportunity to ensure better experiences for your claimants—as well as your examiners and adjusters—in order to further drive results.
A focus on improving the overall experience for your claimants can lead to increased satisfaction scores as well as improved retention rates. Meanwhile, a focus on streamlining the claims process can lead to improved outcomes for claimants as well as increased efficiency for your adjusters and examiners.
The key to achieving those outcomes is to partner with an experienced DMEPOS, pharmacy and ancillary service provider. Northwood is a trusted provider with over 30 years of experience administering auto no-fault and work comp claims. Over more than three decades, Northwood has crafted effective processes and procedures designed to benefit insurance companies as well as their claimants and claims team members.
One way Northwood helps companies achieve results is by embracing technology while ensuring a human touch within each claim. Northwood has the ability to integrate with any claims payment system, which ensures a seamless data sharing process that enhances the efficiency of the claims adjudication process.
However, Northwood balances the use of technology by prioritizing a human touch within all claims. The customer care team at Northwood is staffed with local experts who are knowledgeable yet compassionate. Partnering with Northwood means your claimants have access to this care line to ask questions and resolve any concerns throughout their claim. Your examiners and adjusters also have access to the care line, which streamlines their workload and enhances their efficiency by providing access to expert resources.
Furthermore, Northwood implements pre-authorization with each claim, so all physician prescribed services are checked for injury relatedness as well as suitability before being approved for claimant use. Northwood also grants its partners and their claimants access to its extensive network of medical providers for quality care and convenience.
The combination of pre-authorization and the provider network means that your claimants will not need to pay out of pocket for their physician prescribed services. Because of this, the need for reimbursement paperwork is eliminated, which makes for more satisfied claimants. In addition, it further streamlines the claims adjudication process for your examiners and adjusters.
As an experienced provider, Northwood brings a variety of benefits to the table. Your claimants will receive quality care with enhanced convenience while your claims team members will become more efficient and have access to expert knowledge via Northwood’s care line. To learn more about partnering with Northwood, please call Rosanne Brugnoni at 586-755-3830 ext. 3771.
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