Insurance companies administering automobile no-fault and workers’ compensation claims have access to a wealth of data from each claim. That data can be extremely beneficial to your insurance company when leveraged appropriately and transparently. However, that same data can lead to muddled reports if not harnessed accurately.
It can make sense to partner with an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider to collect and analyze all of your company’s claims data in an efficient, effective way. Northwood is a trusted provider with over 30 years of experience in the industry and a commitment to transparent reporting that drives results for the insurance companies it partners with.
In those three decades of experience, Northwood has put together a variety of proven processes and procedures that benefit insurance companies as well as their claimants. Some of the processes include methods of tracking and analyzing data to inform improvements for insurance companies.
For instance, Northwood implements claimant satisfaction surveys for its insurance company partners. These surveys are thoughtfully designed to collect the appropriate type of data for each insurance company, and they are designed to highlight both strengths and opportunities. Analyzing the results of the surveys shows patterns and trends in data that Northwood then leverages to suggest improvements or action items for your insurance company.
Those patterns may include areas where your company consistently is given low scores from your claimants. In that case, Northwood works with your company to identify these lower scores and understand what is causing them. From there, Northwood partners with your company to identify actionable steps you can take to improve these areas for your claimants. If, for instance, the surveys show consistently low scores in claimant perception of care, Northwood may suggest improvements such as implementing a customer care line or re-evaluating your provider network.
On the other hand, Northwood also identifies areas where your company is performing well. In that case, you may not need to make any changes in those areas. However, Northwood also offers suggestions for small changes to provide even better care for your claimants and raise satisfaction scores even higher.
Regardless of the strengths and opportunities identified within your insurance company, Northwood is committed to transparency with your data. In addition, Northwood’s experienced team members prioritize providing exceptional care for your claimants, which reflects well on your insurance company as a whole.
As an experienced DMEPOS, pharmacy and ancillary service provider, Northwood will work with your company to collect and analyze the appropriate data to drive results that help you achieve your goals. Please schedule a call with Rosanne Brugnoni at 586-755-3830 ext. 3771 to learn more about the benefits of this partnership.
Leave a reply →