If you were to ask the average claimant whether he or she knows and understands the pre-authorization process, they would likely say no. But within nearly every automobile no-fault and workers’ compensation claim administered by your insurance company, pre-authorization should be a process that is implemented. Not only can doing so save your insurance company significant money
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There are multitudes of methods that can help you improve the experience your claimants have with your insurance company. From ensuring courteous interactions with your claims personnel to having streamlined systems in place to facilitate the timely administration of claims, it is imperative for your company to focus on improving your claimants’ experience. The implementation
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With the technology available in today’s world, insurance companies have multiple opportunities to measure important statistics within the claims administration process. The sheer amount of data available to be measured can be overwhelming and it is important to ensure that your insurance company is collecting and utilizing all of this data to come up with
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For an adjuster or examiner, the process of administering a claim and dealing with several providers for a single claimant is typically quite common and routine. However, the claims process from a claimant’s perspective can be rather complicated and, more often than not, a major source of frustration for claimants. This is doubly true when
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Administering automobile no-fault claims involves many facets, not the least of which centers on ensuring an excellent claimant experience. Claimant satisfaction is correlated with policy renewals. If a claimant is not satisfied with his or her claim, they are much less likely to renew their policies when their renewal date arrives. The J.D. Power 2016
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