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  • How the Coordination of Care & Benefits Improves the Claimant Experience

    How the Coordination of Care & Benefits Improves the Claimant Experience

    Ensuring that claimants have a good experience is vital to any insurance company’s success. The fact that a claim has been filed means that something out of the ordinary has occurred for your claimant or that they have experienced a disruptive event in their lives. A claim can be an intense and intimidating thing for

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  • HOW CAN PRE-AUTHORIZATION AFFECT YOUR CLAIMANTS?

    HOW CAN PRE-AUTHORIZATION AFFECT YOUR CLAIMANTS?

    If you were to ask the average claimant whether he or she knows and understands the pre-authorization process, they would likely say no. But within nearly every automobile no-fault and workers’ compensation claim administered by your insurance company, pre-authorization should be a process that is implemented. Not only can doing so save your insurance company significant money

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  • Improving Claimant Experience with Prior Authorization

    Improving Claimant Experience with Prior Authorization

    There are multitudes of methods that can help you improve the experience your claimants have with your insurance company. From ensuring courteous interactions with your claims personnel to having streamlined systems in place to facilitate the timely administration of claims, it is imperative for your company to focus on improving your claimants’ experience. The implementation

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  • From Data to Solutions

    From Data to Solutions

    With the technology available in today’s world, insurance companies have multiple opportunities to measure important statistics within the claims administration process. The sheer amount of data available to be measured can be overwhelming and it is important to ensure that your insurance company is collecting and utilizing all of this data to come up with

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  • WHY QUALITY OF CLAIMS SERVICES MATTERS

    WHY QUALITY OF CLAIMS SERVICES MATTERS

    For an adjuster or examiner, the process of administering a claim and dealing with several providers for a single claimant is typically quite common and routine. However, the claims process from a claimant’s perspective can be rather complicated and, more often than not, a major source of frustration for claimants. This is doubly true when

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