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  • Is your claimant experience resulting in renewals?

    Is your claimant experience resulting in renewals?

    At first glance, claims experience and policy renewals may not seem directly linked. However, insurance companies must uphold stringent standards of excellence to ensure their claimants experience the highest levels of satisfaction throughout the entire claims process. Unsatisfied claimants translate into unhappy insureds, which can often lead to the loss of those same insureds when

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  • IMPACT OF PROVIDER NETWORKS WITH DISCOUNTED RATES

    IMPACT OF PROVIDER NETWORKS WITH DISCOUNTED RATES

    Within the field of claims administration, there are many avenues that insurance companies may choose to take to assist in holding down costs and in lessening the administrative burdens placed on adjusters and examiners. One such avenue that brings a multitude of benefits to an insurance company is to partner with a third-party administrator (TPA) on each claim, whether auto no-fault

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  • CLARITY IN BILLING IMPROVES THE BOTTOM LINE

    CLARITY IN BILLING IMPROVES THE BOTTOM LINE

    A seemingly endless variety of factors contribute to increased claims administration costs. Whether your insurance company administers automobile no-fault claims or workers’ compensation claims, it is essential to always take a proactive approach to controlling the cost of claims. An important topic to address within your company concerns the matter of clarity, or lack thereof,

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  • GET A JUMP START ON CONTROLLING COSTS THIS YEAR

    GET A JUMP START ON CONTROLLING COSTS THIS YEAR

    As adjusters and examiners are reviewing claims statistics and planning for 2018, take a look at some of these challenges and associated suggestions that are designed to help you get ahead on controlling costs for the coming year. With every claim comes unique challenges and situations that are complex. Claimants who sustain catastrophic, orthopedic or

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  • PROPROSED AUTOMOBILE NO-FAULT REFORM & CLAIMS COST SAVINGS

    PROPROSED AUTOMOBILE NO-FAULT REFORM & CLAIMS COST SAVINGS

    In recent months, a bill for automobile no-fault reform in the state of Michigan was introduced into the legislature. Key highlights of the proposed reform according to the Detroit Free Press included a call for reduced auto insurance premiums with a reduction ranging from 20 to 50 percent over a three-year period and a cap on medical fees for

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