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    With the rapidly changing current events, it can be difficult to stay up to date on the various aspects of workers’ compensation insurance industry. Among other things, technology plays a role in the work comp industry. Technology is ever-changing, and with the intersection of the COVID-19 pandemic, that is truer today than ever before. Employees and workplace structures have made significant and necessary changes during the past 12 months because of the pandemic and changing technology.

    More people started working remotely from their homes when the pandemic initially arrived. Workplaces scrambled to ensure the technology was there to help with this transition. As we approach the one-year mark of the arrival of COVID-19 in the United States, it is helpful for insurance companies administering workers’ compensation claims to take a look at the workers’ comp industry, the changes seen in many workplaces and how they can impact claims administration.

    Insurance companies need to pay attention because both the pandemic and the general shifts in technology use could be on the brink of massively disrupting the way traditional employees work. This would then impact the work comp insurance industry, including the potential for a change in how work comp claims are handled.

    It is critical for insurance companies to partner with a trusted third-party administrator (TPA) for work comp claims administration. Northwood has been handling these types of claims for over two decades, making them one of the leading TPAs in the industry. This translates to significant benefits for the insurance companies that Northwood partners with.

    As a trusted TPA in the work comp field, Northwood has developed many processes that have helped insurance companies like yours hold down the cost of claims. These processes involve many areas, from helping to leverage technology to streamlining work comp claims to improving the overall journey for your claimants.

    In addition to the experience in work comp that Northwood brings to the table, they can help reduce administrative burdens on your examiners. One timely example of this is the fact that there is not yet a general agreement on whether benefits should be given to workers who get COVID-19. Examiners may need to spend additional time researching rules and coverage qualifications around this within each state your company administers claims in. As a TPA, Northwood steps in to handle all other aspects of work comp claims to help relieve administrative burdens on examiners.

    While the full impacts of technology and a pandemic on the workplace have yet to be fully understood, Northwood is ready to partner with your insurance company on your workers’ compensation claims. Schedule a call with Rosanne Brugnoni at 586-755-3830 ext. 3771 to review what you should know about work comp and how Northwood can help your company navigate potential changes.

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