Administering automobile no-fault and workers’ compensation claims can often be a challenging process, especially for growing insurance companies. Multiple priorities compete for your adjusters’ and examiners’ attention, which can leave them short on time. In addition, it can be difficult to prioritize providing an excellent experience for your claimants on top of other claim-related duties.
Northwood is an experienced durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS), pharmacy and ancillary service provider that partners with insurance companies to administer work comp and auto no-fault claims. Through more than 30 years of experience, Northwood has refined its processes and procedures to deliver reliable support to insurance companies as well as their claimants.
Northwood takes pride in providing an excellent claimant experience and utilizes multiple tools and processes to deliver that experience. For example, Northwood has created an expansive network of medical providers accessible to its partner insurance companies. This provider network features multiple providers in each state, offering maximum convenience and choice for your claimants should they need a physician prescribed service.
In order to join the network, providers must undergo thorough credentialing by Northwood’s experienced team members. Providers must then agree to contracted rates on physician prescribed services, which helps hold down the cost of claims for insurance companies. At least once every three years, providers must be reevaluated by Northwood to ensure they are continuing to provide quality care for your claimants.
Northwood also pre-authorizes every physician prescribed service before it reaches your claimant. This ensures that all physician prescribed services are injury related and appropriate for each claimant, further holding down unnecessary costs and improving claimant outcomes. When pre-authorization is in place and your claimant chooses a provider in Northwood’s network, your claimants do not need to pay out-of-pocket.
The elimination of out-of-pocket expenses and the reimbursement paperwork often associated with it translates into a smoother experience for your claimants. However, it also reduces administrative burdens on your adjusters and examiners. Similarly, pre-authorization takes the burden of ensuring injury relatedness away from your adjusters and examiners so they can continue providing excellent support to your claimants.
In addition, Northwood’s care line is staffed with local, knowledgeable, and caring experts who assist claimants and adjusters or examiners who may have questions. This care line ensures your claimants have access to help when they need it, and it also serves as a resource for your claims team members.
As a trusted DMEPOS, pharmacy and ancillary service provider, Northwood will partner with your insurance company to deliver excellent support for your company as well as your claimants. Please call Rosanne Brugnoni at 586-755-3830 ext. 3771 to explore how partnering with Northwood will benefit your company and your claimants.
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